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Most of your questions can be answered using the ‘Index’ tab in the Help system. Simply press F1 or choose Help from the menu, then click the button and type the entry you are looking for. Also, pressing F1 on any screen automatically takes you to the Help file containing the Manager screen you are using. Frequently Asked Questions Q: I lost my Password. What should I do now? A: If you have lost your password, there is no way to use HomeBase. If you are a registered user of HomeBase, you may contact New Dimensions for a reset password. This reset password will delete your current password and reset it to the original default password that came with HomeBase. Q: When I try to open one of the managers, I get a Database error, i.e., Index out of Range, corrupt .val files, etc. A: This probably means one or more of the tables that manager is using has become corrupted. Use the Repair Table option from the Main Menu to repair your tables. This should fix approximately 90% of all problems. If this does not work, download the Database Repair utility from our website. It is free and will definitely fix your corrupted tables. Q: One of my contacts lives outside of the United States. Can I add them? A: Yes. HomeBase supports your international contacts. In the contact number fields, press ‘0’ and ‘011-‘ will be populated. (this is the dialing sequence from the US). You can enter as many numbers and dashes as it takes to complete the international number. Enter CN in the State field for Canadian Contacts or XX for all other International locations. Q: HomeBase will not start, stating cannot connect to activate the BDE. A: The BDE is the database engine that configures and runs the HomeBase tables. If this application cannot start, HomeBase will not function properly. This error usually occurs when you tried to start install HomeBase and had another database application open, such as Access or Paradox, during the installation. First, close all of the applications and re-install HomeBase. Try shutting down HomeBase and re-starting Windows95 or NT. HomeBase will not work under Windows 3.1 or Workgroups. If you are stilling having problems, download the Database repair utility from the New Dimensions website. If this doesn't work, contact New Dimensions directly. Q: When I click some of the drop down boxes, my mouse cursor disappears. A: You are using version 1.x. This error has been fixed in version 2.0. Q: I am moving to another city, is here an Activity Manager available for X city? A: New Dimensions is committed to creating and maintaining popular Activities in a majority of the US major cities. See Activity Manager Updates from more information on your city of interest. Q: I just entered my unlock code and the Main Menu options still aren’t available. A: Close then re-start HomeBase. Q: I can’t print anything in HomeBase. A: You have not registered HomeBase. See Registration for more information. Q: I can’t minimize HomeBase if either the Criteria Manager or Results Manager is open. Why? A: Both the Criteria and Results Manager are ‘Dialog’ boxes, meaning they will close once you are finished with them. To minimize HomeBase, close the Results Manager by pressing the Done Button, then close the Criteria Manager by pressing the Return Button. Q: How do I add additional Locations. I get an error each time I click on the Locations tab. A: To enter additional Locations, make sure you enter ‘Various Locations’ in the Address field on the Activity Tab. Once ‘Various Locations’ is entered, the Locations tab automatically becomes available. Simply press ‘V’ and ‘Various Locations’ is automatically filled into the rest of the field, then the Locations tab becomes available. Q: What does Unregistered mean or why does it show - "You are # Days & # Uses into your 30 Day/60 Use Evaluation? A : HomeBase is a Shareware program, meaning if you like the software and want to continue using it, you must register it. You can use almost all of the features in HomeBase until application limits are imposed. Usage Limits
Feature Limits
Back to TopRegTrackQ: When I try to open RegTrack, I get a Database error, i.e., Index out of Range, corrupt .val files, etc. A: This probably means one or more of the tables that manager is using has become corrupt. To find the problem, see use the Table Repair Utility. Q: RegTrack will not start, stating cannot connect to activate the BDE. A: The BDE is the database engine that configures and runs the RegTrack tables. If this application cannot start, RegTrack will not function properly. Try shutting down RegTrack and re-starting Windows95 or NT. RegTrack will not work under Windows 3.1 or Workgroups. This process should fix about 90% of the problems. If you are stilling having problems, download the Database repair utility from the New Dimensions website. Bohinjsko Jezero Luxus-HotelsIf this doesn’t work, contact New Dimensions directly. Q: When I click some of the drop down boxes, my mouse cursor disappears. A: You are using version 1.0. This error has been fixed in version 1.0.1. Back to TopInternet Page DesignQ: Can I have pictures of <anything> on my website? Where can I find graphics to put on my page? A: Yes! You can have a picture of anything (restrictionsHannover hotels) on your website that can be turned into GIF or JPEG. So, if you have a picture of your home (or any picture you want), you can scan it into a bitmap - which can then be converted into a GIF or JPEG. Most copy centers like Kinkos and Copy USA offer scanning services, however, New Dimensions cannot scan your photos. As for graphics, there are millions of FREE graphics on the Internet. You can simply enter "free graphics" in any of the major search engines and a plethora of sites will appear. Q: I want to create an adult site, will New Dimensions create one for me? A: Yes - however we will NOT host these sites. You may submit your own graphics and site text, but you will have to utilize another service to place this material on the Internet. Q: Can I look at my website before I give final approval/payment? What if there are mistakes or I want changes? A: Yes -In fact we insist! We will either send your finished HTML pages as a self extracting zip file or post it to a temporary URL for 2 days. Once you approve the website, will send the invoice for the remaining cost. Back to TopActivity Manager Upgradesfive star hotel in BergenQ: The registration form asks me for a registration code for the <city> Activity Update program. Where would I find this number? A: This is the HomeBase registration number found in the About dialog box. Since the Activity Update programs are only for registered HomeBase customers, this bit of information is required at the time of payment. Q: How many activities are in <city> Activity Manager Updates. A: Each city differs in the number of activities that fall under the HomeBase Entertainment types. The approximate number of activities for the following cities - Atlanta - 2,450 Activities, Chicago 3,000 Activities and Memphis 1,500 Activities. Each city will contain a different number of activities as there are different things to do in a given city. Back to TopInternet Web HostingQ: Does my website URL and email addresses have to end with 'new-dimensions.net'? Can't I have www.yourcompany.com or yourname@yourcompany.com as my website/email address? A: Your website URL starts with and your email account ends with 'new-dimensions.net' because we are the 'host' of this domain. This means, you are using our server software, equipment, space, etc. to display your web on the Internet. Since the domain owners provide this service, all URL's and mail accounts under the domain use the domain information. This is standard in the Internet community. You can display your own company name on the web and in your email correspondence by reserving your own domain name. Read the following question for information on obtaining your own domain. Q: How do I obtain my own domain name, e.g., www.yourcompany.com or yourname@yourcompany.com? A: You can certainly get your domain name if you choose. New Dimensions would be happy to host your Domain. Below are the general steps.
Q: How often can I update my website A: New Dimensions now offers FTP (File Transfer Protocol) access to your server directory if your choose the Domain Hosting option. Use the FTP service in your browser or download the WFTP Lite FTP program from our Download page. You can update your site as often as you like without any additional charge. If you are not a Domain Hosted customer, you can send updates to New Dimensions as often as you want for a fee of $5 per instance. We will update your account within 2 business dates of receipt of your HTML changes. Please submit all changes in ZIP format. If you are asking New Dimensions to make the changes for you (e.g. write HTML code), the time involved will depend on the magnitude of the changes requested. Generally speaking, we should be able to make the necessary changes within 2 business days. You will be notified if your request will take longer. Please take a look at our Consulting Services for additional rate information. Q: My customers/friends can't find my webpage using the <name> Internet search engine. A: New Dimensions can submit you website to 15 different Internet search engines, including Alta Vista, Excite and Webcrawler. We will add META tags (this is what the search engines use to find your site) for your website for inclusion in various search engines below. This service costs $2 a page.
It takes anywhere from 2 to 10 days for your URL to become active in a given search engines. If you still cannot find your site using the above search engines after the 10 day period, please let us know and we will work to get it fixed. If you are using a search engine not listed above, New Dimensions will submit your URL for you for an additional $1.00 per page, per search engine. Back to TopQ: A: Back to TopSoftware TrainingQ: Can I see how DiscoverOnline works before I pay for the service, sort of like a Trial Period? A: Yes! You can try out the entire process, including each component of DiscoverOnline by Clicking Here. Q: How do I pay for DiscoverOnline courses? A: You can pay for DiscoverOnline courses by Credit or Debit Card, US Check or Money Order. We accept Visa and MasterCard logo Credit/Debit cards. All transactions are encrypted and secure and you will also receive an email confirming your payment. To select a course and pay online, please click here. To pay using check or money order, mail it to the address below. Once we have received your check, you will be sent your username and password via your choice of email or postal mail.
Q: I have taken training at <XXXX> training company and their prices were more than 3 times as expensive as your services. How can you offer training so cheaply and is this a reflection on the quality of your product? A: Most of the costs involved with providing face to face training deal with the costs associated with procuring physical space. Costs for Rent, Electricity, Insurance, Salary of Face-to-Face Instructor, etc., are all passed to the consumer in the price you pay for services. Since New Dimensions offers a "Virtual Classroom", you only pay for the costs of putting together training manuals and software. This very important difference can save you hundreds of dollars! As for the quality of our services, our consultants and technical writer have at least over 5 years experience using the software application offered - in real world experience. Most of our consultants have more than 10 years experience in Fortune 500 companies. Finally, We stand behind all of our products and services with our 30 Day Money Back Guarantee. If for any reason you are not satisfied with your training experience, New Dimensions will refund your registration fees. Q: What courses are Offered in DiscoverOnline? A: We plan to offer every single course listed on our Course Curriculum page. We can of course create customized training programs for the individual or the organization. Send us an email and let us know about any special requirements or applications. Q: What are the system requirements for Discover Online? A: What is so powerful about DiscoverOnline is its universal accessibility. Anyone with the standard installation of Windows95 and a recent web browser can take advantage of this tremendous opportunity. For those who have custom installations, specific requirements are;
Registration/OrderingManchester hotelsQ: Can I pay for my <service/product> using a credit or debit card? A: Yes! As of March 13, 1998, you can pay for any New Dimensions product or service using your credit card or debit card. At this time, we accept Visa and Master Card debit and credit cards. Well will begin accepting American Express starting second quarter 1998. If you wish to use your American Express or Discover card to purchase our products, please read our Alternative Payment methods page. Back to TopGeneralQ: What is Shareware? A: Shareware distribution gives users a chance to try software before buying it. If you try a Shareware program and continue using it, you are expected to register. Individual programs differ on details -- some request registration while others require it, some specify a maximum trial period. With registration, you get anything from the simple right to continue using the software to an updated program with printed manual. Copyright laws apply to both Shareware and commercial software, and the copyright holder retains all rights, with a few specific exceptions as stated below. Shareware authors are accomplished programmers, just like commercial authors, and the programs are of comparable quality. (In both cases, there are good programs and bad ones!) The main difference is in the method of distribution. The author specifically grants the right to copy and distribute the software, either to all and sundry or to a specific group. For example, some authors require written permission before a commercial disk vendor may copy their Shareware. Shareware is a distribution method, not a type of software. You should find software that suits your needs and pocketbook, whether it's commercial or Shareware. The Shareware system makes fitting your needs easier, because you can try before you buy. And because the overhead is low, prices are low also. Shareware has the ultimate money-back guarantee -- if you don't use the product, you don't pay for it. See Register your Software for more information on registration. Back to Top | |||||||||||||||||||
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